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SPEN Preparing for Net Zero March 2023 Newsletter

Dear Stakeholder

Please find below the March 2023 edition of the SP Energy Networks ICE monthly newsletter highlighting the important work we are doing to Prepare for Net Zero.


We have launched our first ever Just Transition Strategy, which outlines the steps we will take to embed the principles of a fair and equitable transition into everything we do.

We have a key role to play in delivering a Net Zero future, whether that is through enabling a decarbonised future by facilitating low carbon technologies, making sure our network is safe and resilient for our millions of customers, or implementing innovative digital solutions to deliver our plans efficiently and economically.

The strategy, the first of its kind by a UK electricity network operator, lays out our track record and future plans to support customers and enable transformational change to ensure a more sustainable future for all.

Vicky Kelsall, Chief Executive of SP Energy Networks, said: “This is a crucial time for the UK’s energy system with the current cost-of-living and energy security crises underlining how important it is that no one is left behind as a result of the transition to Net Zero. We must anticipate the social implications of the shift to a low carbon economy.

“Our journey to Net Zero will involve multiple, intertwining social and environmental challenges and we must take steps to ensure that these are being tackled in the right way. I am confident that by working together to deliver our new Just Transition Strategy, we can help to create a greener, better future for all.”

We have aligned our activities across four Just Transition Principles:

Acting as a purposeful business, taking steps to reduce our own carbon footprint and ensure our approach to the just transition holds us accountable
Ensuring that we leave no one behind through support of all our customers, but particularly those most vulnerable, and taking steps to ensure fair and equal access to energy transition benefits

Working together with our communities, coordinating our approach with local partners and stakeholders, whilst making sure our work empowers and invigorates the communities we serve

Sharing knowledge and opportunity through investing in re- and up-skilling, and creating a positive, fair working environment for our people

Our vision for a just transition to Net Zero is both a process and an end goal which we cannot achieve alone.

We are committed to reviewing our progress regularly and working collaboratively with stakeholders including customers, our people, communities, regulators, and other industry players to develop and implement solutions that maximise our positive impact.

Click here to find out more about our Just Transition Strategy and for information on how to provide us with feedback.


Ofgem-funded initiative delivers innovative ways to accelerate the roll-out of public EV charging infrastructure

A new tool to quickly identify the best places to install public chargepoints for electric vehicles (EVs) has been developed as part of an innovative project led by us. The project also investigated how increased charging demand can be effectively accommodated by the local electricity network.

The Charge Project – funded by the energy regulator, Ofgem – ran in the our Manweb region (Cheshire, Merseyside, North Shropshire, North and Mid-Wales) between January 2019-December 2022.

Working in partnership with PTV Group, Smarter Grid Solutions and EA Technology, it combined transport and electricity network planning data to better understand where EV charging demand will occur from 2025 to 2050 and considered how this data could be used to speed up the roll-out of public chargepoints – making EVs a more realistic option for more people.

One of the main outputs from the project is a first-of-its-kind, self-service online connections planning tool called ConnectMore that empowers customers – such as local authorities, property developers, site owners and chargepoint operators – to quickly identify the best locations for chargepoint installation.

ConnectMore consists of an interactive map and cost calculator that illustrates current and future transport patterns alongside electricity network capacity, pinpointing the best locations for EV chargepoints and issuing an immediate quote for connection.

The Charge Project also identified how smart charging connections can be used by distribution network operators such as SP Energy Networks to manage energy consumption from public chargepoints in real-time and keep electricity demand within the capacity limits of the existing network. The Charge Project developed new methodologies to enable chargepoints to be connected quicker and without the need for expensive grid upgrades, maximising the use of existing network assets.

Liam O’Sullivan, SP Energy Networks’ Licence Director for the Manweb region, comments: “One of the biggest barriers to making the switch to electric vehicles is the availability of public chargepoints – especially for those drivers who don’t have the ability to install their own chargers at home.

“The Charge Project has tackled this issue head-on, with innovative solutions that provide the data and insight to create a public charging infrastructure that will support all EV drivers – both now and in the future.

“This was a real team effort, and my thanks go to all the partners involved. What we have developed will not only boost our ambitions to support communities to become net zero, but will also make a real difference to the entire electricity industry, helping to create more quickly a cleaner, greener and better future for us all.”


Almost half of all adults (42%) in the UK have admitted they don’t know about the 105 emergency helpline number that is available for people to call in the event of a power cut.

That was the surprise finding of research recently commissioned by us.

If power does go off unexpectedly, the first thing to do is to check if your neighbours still have electricity. If their power is also off, you should call 105 to report the outage and to receive updates about the situation in your local area.

The 105 number is a free service for people in England, Scotland and Wales and it doesn’t matter who you buy your electricity from, anyone can call 105 – but lots of people still don’t know it exists.

The survey also revealed that over a third of adults (39%) in the UK admit their first call would be to their mum and dad before 105 if bad weather did lead to a power cut.

One in five of those surveyed (20.4%) also said they would sit in the dark until the lights came back on and hope for someone else to solve the problem.

Kendal Morris, Customer Service Director at SP Energy Networks said: “While a lot of people do know the steps to take in a power cut, the results of our research show that there’s still work to be done to educate others.

“In the same way people know who to call in an emergency, the 105 power cut helpline should be used when the power goes out, no matter where you live or who you pay your bill to.

“The easiest way to do that is to save the number in your phone and you will get through to the people who can get our expert team of engineers, who work 24/7, on the case and help restore power as quickly as possible.

“Calling 105 can make a real difference, so make sure it’s your first call – rather than phoning mum or dad or just waiting for the lights to come back on. When the power is out, so are our teams, but we can only help if we know there’s a problem in the first place!”

During a power cut, it can be helpful to leave a light on so that you can tell easily when the outage has been resolved. It’s also wise to check-in with neighbours to make sure they’re okay and also to switch off all electrical appliances that shouldn’t be left unattended so you don’t forget about them when the power does come back on.

For customers who require a little extra support during a power cut, our free Priority Services Register (PSR) can help.

Net Zero Knowledge Community Update

Working in partnership with our stakeholder in the net zero knowledge community we have published a series of interim guides to the main stream low carbon technologies (LCT) and will be following up with a LCT Scoring Matrix to assist in the optioneering for net zero projects .

Advice and support on low carbon technologies

Low carbon technologies are essential for achieving net zero but could also benefit your household. They will not only reduce your individual carbon footprint but could also make your home more efficient and lower your energy bills by making you less reliant on electricity and gas from the grid.

There is a number of different technologies available, from electric vehicles to solar PV panels and heat pumps, and trying to understand what they are, how they work and whether your property is suitable can be a daunting task.

We have created a series of guides that will give you a simple overview of the most popular low carbon technologies to help you in discovering new opportunities and making informed decisions on evolving your energy use.

Each guide explains the technology and how it works, lists what you should consider before adopting it and provides an indication of the costs, maintenance involved as well as the steps you can take to move forward.

See web pages below

Energy Guides - SP Energy Networks

Kind regards,

Stakeholder & Community Engagement Team

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